Last updated 12 August 2026
1. Fourteen days to change your mind
You have 14 days from the day your parcel arrives to tell us you are sending it back, and you do not owe us a reason. One email with your order number is the whole notification — there is no form and no authorisation number to obtain.
Once you have told us, you have a further 14 days to actually post it.
2. What condition it has to be in
Unworn, unwashed, tags still on, in the packaging it arrived in. Trying a shirt on to check the fit is entirely fine — that is what the 14 days are for. A shirt that has been worn for a day cannot be sold to anyone else, and that is the line.
3. Personalised and made-to-order items
Anything made to your own specification — your name, your text, your artwork, a design we produced from your brief — falls outside the 14-day return. That is not us being awkward: European consumer law excludes goods made to a consumer's specification, for the obvious reason that nobody else will ever buy a shirt with your name on it.
It changes nothing about faults. If a personalised item turns up damaged, misprinted, or different from the preview you approved, that is on us and we fix it — section 7.
4. How to send something back
Email us the order number and what is coming back. We reply with the return address and anything specific to that item. Please wait for the reply before posting — it is the single best way to stop a return going missing.
Return postage is yours when you are simply changing your mind. When the item is faulty, wrong, or our mistake, we pay it — and if you have already paid, we put it back.
5. Getting your money back
The refund goes to whatever you paid with. We cannot redirect it elsewhere; the payment provider sends it back along the same route it came.
We refund within 14 days of the parcel reaching us, and in practice on the day we open it. How soon it shows on your statement after that is your bank's business — usually a few working days.
You get back the price of the item and what you paid for standard delivery to you. What you spent posting it back is not refunded, unless the return was our fault.
6. Exchanges
We do not run an exchange process, deliberately. Holding your order while a parcel travels back and forth is slower than starting again. Return what you have and place a new order — the new one goes into production immediately instead of waiting on the post.
7. Damaged, faulty, or simply the wrong thing
Send us photos as soon as you notice. We do not need the item back before we start putting it right. Depending on what happened we reprint, replace, or refund, and the postage is ours either way.
Your statutory rights run for two years from delivery, and they cover print quality too: a design that cracks or fades under normal washing is a fault, not fair wear.
8. Where to send it
We give you the address in our reply rather than printing it here, so that no parcel is ever in the post before we know it is coming. Returns that arrive unannounced are the most common way this goes wrong.
9. Changes to this page
If we change how returns work, it appears here and the date at the top changes with it. A change never applies backwards to an order you have already placed.
Still unsure about something?
Write to us. A person reads it, usually the same day.